Inbound Call Center
Jakarta
Full Time
Requirements
* Female, maximum 28 years old
* Proven work experience in customer service or call center; experience in a beauty clinic is a plus
* Strong communication and interpersonal skills, with the ability to build positive relationships with customers
* Eagerness to learn and ability to provide accurate and timely responses
* Demonstrated ability to resolve issues and handle customer inquiries and complaints effectively
* Proficiency in both English and Bahasa Indonesia is an advantage
* Familiar with omnichannel chat software and data entry
* Passionate about the beauty industry and committed to delivering excellent customer service
* Willing to respond to messages occasionally on Saturdays and Sundays
Responsibilities
* Receive and respond to inquiries from potential patients regarding services, promotions, procedures, and consultation schedules in a timely and accurate manner
* Provide friendly and accurate information in accordance with clinic service standards
* Handle patient appointment booking, recording, and confirmation
* Coordinate with administrative staff to ensure schedule availability
* Politely receive and document patient complaints and forward them to the relevant team
* Maintain a professional and empathetic attitude when handling complaints
* Deliver a pleasant and professional communication experience
* Share updates on promotions, new procedures, and clinic policies with potential patients accurately
* Organize and tidy up prospective patient data for clinic management reporting
* Meet daily/weekly response and conversion targets for incentive calculation